Shipping & Returns

Online-Shopping - First chose left a cataloque and if need a sub-cataloque! If you want to write the art.no. from our cataloque directly: click the button "suche" and then write the art.no. and click "suche".

Our prices included tax. The prices are ex works Ellerau/Germany, excluded sutoms, shipment. Notice that we save your dates for doing your order.
You can pay in advance (performa-invoice).
Sorry for mistakes if there are some one in the shop, we can't take over adhesion.

We charge you the following shipping rates:

Corona restrictions:

Please note the daily changes at DHL. It may be that certain countries cannot be delivered or only with DHL Express. Thus, higher shipping costs than stated below may apply.

You can view the information directly at DHL under the following link.

https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html

Delivery countries shipping costs payment options

Deutschland                                    up to 4 kg - 8,50 €                          direct debit
                                                          up to10 kg - 9,50 €                      cash on delivery (+ 7,- €)
                                                            up to 30 kg - 10,50 €

Belgien up to 10 kg - 13,90 € payments in advance
up to 30 kg - 20,90 € direct debit

Dänemark up to 10 kg - 13,90 € payments in advance
up to 30 kg - 20,90 €

Estland up to 30 kg - 38,90 € payments in advance

Finnland up to 30 kg - 38,90 € payments in advance

Frankreich up to 10 kg - 13,90 € payments in advance
up to 30 kg - 21,90 € direct debit

Großbritannien up to 5 kg - 28,90 € payments in advance
up to 30 kg - 38,90 € Minimum order value > 150€

Italien up to 30 kg - 28,90 € payments in advance

Lettland up to 30 kg - 38,90 € payments in advance

Litauen up to 30 kg - 38,90 € payments in advance

Luxemburg up to 10 kg - 13,90 € payments in advance
up to 30 kg - 20,90 € direct debit

Niederlande up to 10 kg - 13,90 € payments in advance
up to 30 kg - 20,90 € direct debit

Portugal up to 5 kg - 13,90 € payments in advance
up to 30 kg - 38,90 €

Schweden up to 30 kg - 38,90 € payments in advance

Slowakei up to 30 kg - 28,90 € payments in advance

Slowenien up to 30 kg - 28,90 € payments in advance

Spanien up to 30 kg - 28,90 € payments in advance

Tschechische Republik up to 10 kg - 13,90 € payments in advance
up to 30 kg - 20,90 €

Ungarn up to 30 kg - 28,90 € payments in advance

Österreich up to 15 kg - 13,90 € payments in advance
up to 30 kg - 20,90 € direct debit

Foreign countries

When shipping abroad (except the EU), customs duties, etc. are usually charged. due. Fees incurred in international payments are borne by the buyer.

For all other countries please ask for postage!

Payment

International

Payments in advance or direct debit

IBAN: DE43 2305 1030 00610061 09 BIC: NOLADE21SHO)

The extended retention of title applies.

Direct debit

(All EU countries)
Convenient and safe, the cheapest way, there are no transfer costs.

Shipping conditions

Complaints can only be made within 14 days of receipt of the goods.

We are not liable for consequential damage of any kind.

The German version always applies. No liability is accepted for translation errors.

In the case of delivery by post, train, freight forwarder or parcel service, please check the contents immediately for transport damage and report this to the driver or post office and have the damage acknowledged.

Please only send all parcels to our dispatch warehouse: At Haferhof 3, DE-25479 Ellerau